1. What is Mynet @Home Fiber Internet?
Mynet @Home is a high-speed Fiber to the Home (FTTH) internet service that delivers fast, reliable, and stable connectivity directly to your home for streaming, gaming, remote work, and smart home applications.
2. Are your home internet packages unlimited?
Yes. Most Mynet @Home fiber packages come with unlimited data, allowing you to browse, stream, and work online without worrying about data limits.
3. How long does installation take?
Once your location is confirmed to be within our coverage area, installation is typically completed within 24–72 hours, depending on technical requirements.
4. Do you provide Wi-Fi routers with the service?
Yes. Mynet Kenya provides compatible Wi-Fi routers to ensure reliable coverage within your home. Advanced smart Wi-Fi solutions are also available as optional upgrades.
5. What are Home Value-Added Services (VAS)?
Home Value-Added Services enhance your internet experience with features such as smart Wi-Fi management, parental controls, home security integration, and cloud backup.
6. How can I check if Mynet @Home is available in my area?
You can check coverage by contacting our team through the website contact form, phone, or email, and we will confirm service availability in your location.
7. What support options are available if I have a problem?
Our technical support team is available to assist with troubleshooting, service inquiries, and maintenance to ensure your connection runs smoothly.