{"id":6960,"date":"2026-03-14T11:50:28","date_gmt":"2026-03-14T11:50:28","guid":{"rendered":"https:\/\/novademos.co.ke\/netmyhome\/?page_id=6960"},"modified":"2026-09-22T08:11:52","modified_gmt":"2026-09-22T08:11:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mynet.ke\/myhome\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"lvca-accordion lvca-style1\" data-toggle=\"false\" data-expanded=\"false\"><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">1. What is Mynet @Home Fiber Internet?<\/div><div class=\"lvca-panel-content\">Mynet @Home is a high-speed Fiber to the Home (FTTH) internet service that delivers fast, reliable, and stable connectivity directly to your home for streaming, gaming, remote work, and smart home applications.<\/div><\/div><!-- .lvca-panel --><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">2. Are your home internet packages unlimited?<\/div><div class=\"lvca-panel-content\">Yes. Most Mynet @Home fiber packages come with unlimited data, allowing you to browse, stream, and work online without worrying about data limits.<\/div><\/div><!-- .lvca-panel --><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">3. How long does installation take?<\/div><div class=\"lvca-panel-content\">Once your location is confirmed to be within our coverage area, installation is typically completed within 24\u201372 hours, depending on technical requirements.<\/div><\/div><!-- .lvca-panel --><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">4. Do you provide Wi-Fi routers with the service?<\/div><div class=\"lvca-panel-content\">Yes. Mynet Kenya provides compatible Wi-Fi routers to ensure reliable coverage within your home. Advanced smart Wi-Fi solutions are also available as optional upgrades.<\/div><\/div><!-- .lvca-panel --><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">5. What are Home Value-Added Services (VAS)?<\/div><div class=\"lvca-panel-content\">Home Value-Added Services enhance your internet experience with features such as smart Wi-Fi management, parental controls, home security integration, and cloud backup.<\/div><\/div><!-- .lvca-panel --><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">6. How can I check if Mynet @Home is available in my area?<\/div><div class=\"lvca-panel-content\">You can check coverage by contacting our team through the website contact form, phone, or email, and we will confirm service availability in your location.<\/div><\/div><!-- .lvca-panel --><div class=\"lvca-panel\" id=\"\"><div class=\"lvca-panel-title\">7. What support options are available if I have a problem?<\/div><div class=\"lvca-panel-content\">Our technical support team is available to assist with troubleshooting, service inquiries, and maintenance to ensure your connection runs smoothly.<\/div><\/div><!-- .lvca-panel --><\/div><!-- .lvca-accordion -->[vc_empty_space height=&#8221;52px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8221;52px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6960","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/pages\/6960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/comments?post=6960"}],"version-history":[{"count":5,"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/pages\/6960\/revisions"}],"predecessor-version":[{"id":6997,"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/pages\/6960\/revisions\/6997"}],"wp:attachment":[{"href":"https:\/\/mynet.ke\/myhome\/wp-json\/wp\/v2\/media?parent=6960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}